Privacy Policy

At The Furbaby Inn, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Phone number
• Mailing address
• Emergency contact information
• Pet information (name, breed, age, weight, medical conditions, vaccinations, medications, behavioral information, feeding instructions, veterinarian information, etc.)
• Booking requests
• Messages you send through our website
• Payment information (processed securely through third-party payment providers—we do not store full credit card information)

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral website
• General geographic location
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Schedule and manage reservations
• Provide pet boarding services
• Communicate about your pet's stay
• Respond to inquiries
• Process payments
• Send appointment confirmations and reminders
• Improve our website and customer experience
• Send newsletters or promotional emails (only if you opt in)
• Maintain business records
• Comply with legal obligations

Cookies

Our website may use cookies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing performance
• Improve the user experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

Analytics

We may use third-party analytics services such as Google Analytics to understand how visitors use our website. These services may collect anonymous information about website usage through cookies and similar technologies.

Marketing Communications

If you choose to subscribe to our email list, we may occasionally send:

• Boarding updates
• Business announcements
• Promotions
• Holiday hours
• Pet care tips
• Special offers

You may unsubscribe at any time using the unsubscribe link included in our emails.

Payment Processing

Payments made through our website may be processed by trusted third-party payment providers. We do not collect or store complete credit card information on our servers.

How We Share Information

We do not sell your personal information.

We may share information only when necessary with:

• Payment processors
• Website hosting providers
• Scheduling or booking software
• Email service providers
• Veterinary professionals during an emergency involving your pet
• Government agencies when required by law

These service providers are only given the information necessary to perform their services.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal or business record requirements)
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Photo and Video Content

With your consent as outlined in our Boarding Agreement, photographs or videos of your pet may be taken during their stay and may be used for:

• Social media
• Our website
• Marketing materials
• Promotional content

We will never identify you using sensitive personal information without your permission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: